Refund Policy
This policy applies to every AppCupid (appcupid.com) Pro payment, whether you paid by international card through Paddle, by VNPAY, or by bank transfer / QR.
1. Request window
- You may request a refund within 14 days of a successful payment.
- After 14 days we only consider refunds for technical faults on our side.
2. Refundable cases
- You paid but Pro was not activated within 24 hours.
- The service was unusable for an extended period because of a fault on our side.
- You were charged twice for the same order.
- You have not used any Pro request and ask within 14 days.
3. Non-refundable cases
- You already used most of the Pro allowance for the billing period.
- The account was suspended for breaching the Terms of Service or Community guidelines.
- You dislike the AI suggestions while the service works as described — the AI offers suggestions only and guarantees no dating outcome.
- The Pro account was shared with other people.
4. How to request
- Email support@appcupid.com with the subject “Refund”, from the address you signed in with.
- Include your order reference (format CUPIDxxxxxx) or transfer receipt, plus a short reason.
- You can also use the Contact page inside the app.
5. Processing time
- We reply within 72 business hours.
- If approved, the money returns to the original payment method within 5–10 business days; the exact arrival depends on your bank or payment provider.
- Pro access ends as soon as the refund is issued.
If you disagree with our decision, reply to the same email thread and we will review it again.
support@appcupid.com